A professional services firm
From scattered pain points to a new operating design.
- Challenge
- Proposals, client reporting and knowledge search were eating senior time in every team.
- What we did
- Surveyed and interviewed every function, found where time and value were lost, and redesigned how work flows across teams.
- Outcome
- A new operating design and a 12-month roadmap, with the first automation live in week four.
12-month
operating design and roadmap, built on insight from every function
